Personal Injury Solicitors - Have You Had A Bad Experience?
Monday, February 22nd, 2010Unfortunately, many clients feel they received poor levels of service purely because of the nature of their personal injury! They may not know what can be done as a consequence of this. This article helps those in exactly that type of situation.
Frustration is not a strong enough word when you have received a woefully poor level of service from personal injury solicitors. Addressing this situation is very difficult, as many clients are left feeling like there is very little, if anything they can do.
As with any other service provider in this world, a personal injury solicitor are equally obliged to ensure that they offer their clients the very best level of service at all times. Your solicitor, moreover, needs to be clear and concise with you about not only terms and conditions of any agreement but also instructions.
Hundreds of firms are literally falling over themselves in this day and age to secure this type of business. Personal injury solicitors are two a penny and this is even despite the fact that legal aid assistance was actually stopped in this area of law, by the Government.
My advice to you, would always be exceptionally careful on who you choose to instruct and represent you. For those who have already instructed the solicitor to go ahead on your behalf, and who have already, been completely let down, then this advice is all in hindsight.
If you feel that personal injury solicitors have failed to keep you informed throughout the progression of your case; have not identified relevant additional charges properly or have generally only provided an exceptionally poor level of service, there is something that can be done about it.
Firms can very often, in the first instance, be very intimidating. Try and not let them do this to you. Remember - they are running a business and are therefore subject to the same levels of liability to their clients, when they provide such shocking levels of service. Like goods being passed along a conveyor belt, I am afraid to say, is how personal injury solicitors tend to treat their clients. It is commonly known for them to squeeze as many clients onto their books as possible and this greedy approach to business can and does lead to overstretched staff who are struggling to cope with their ridiculously high workload. Personal injury solicitors however, do not have any excuse to provide you with poor service and communication.
Solicitors do have a tendancy to upset their clients, so if you are one of those pople, then it’s about time you did somthing about it. This way only will ensure your issue gets redressed and stops it from happening to other unsuspecting clients. In the first instance; you should approach one of the firm’s senior partners to put your complaint in writing. The next step to take, if you feel your complaint has not been dealt with correctly at this level, is to approach the Legal Complaints Service. From here, the complaint gets investigated further. If they uphold it, then the firm will be instructed to resolve the case in your favour.
For those people in the middle of a case where they are currently receiving poor service, a simple threat in this regard can go a long way towards seeing a complete revision in attitude and service towards you. This of course, is taking things to the extreme, but all too often clients receive poor service from a personal injury solicitor; they need reminding occasionally that they are subject to providing us with excellent customer service. Gone are the days where they could get away with treating their clients so shabbily. You are the one that has suffered, after all. You are only trying to get what you are entitled too, whether that be compensation head injury money or compensation from motorcycle accident solicitors.
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